Serving Lackawanna and surrounding counties in Northeast Pennsylvania Corporate Office 1401 Electric Street Dunmore PA 18512 570.969.9005	Service Award Site of the Year 2004 Dr. Moro and Staff - Carbondale, PA
You, our patients, are important to us. We are dedicated to providing you the care...and the respect...you deserve. Please know we strive to achieve them every day.
Our Values.... Achieve high levels of Patient Satisfaction Provide access to quality, cost effective health care Maintain high ethical standards Maintain the integrity of the doctor ~ patient relationship Foster teamwork in the workplace Treat patients, patients' families, each other and physicians with respect and dignity Recognize the value of individualism Communicate effectivly with co-workers, physicians and patients Promote work experiences that will provide personal fulfillment Work together to allow flexibility in scheduling while maintaining the integrity of the workplace Demonstrate the delivery of excellence by continual evaluation of operations and performance Promote patient and family participation in decision making Provide charitable care to those who need health care	Our Service Standards...   First Impressions Last.... Create a positive first impression Respect privacy & confidentiality Know your customer/patient Communicate professionally Act like an owner Handle with care Be a team player Solve problems Patient Focus Groups Secret Patient Satisfaction Survey